Return & Refund Policy
Return and Refund Policy
Thank you for shopping at [Shopss99]!
We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you may initiate a return and refund process according to our policy below.
Returns
Eligibility Criteria:
To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
Return Period:
You have [7 to15] days from the date you received your purchase to submit a return request.
Non-Returnable Items:
Some items are non-returnable, including:
- Gift cards
- Personalized or custom items
- Sale items (unless otherwise noted)
to Initiate a Return:
To start the return process, please contact us at [Your Contact Information] or visit [Your Website’s Return Portal]. You will need to provide your order number and purchase details.
- **Return Shipping:**
You will be responsible for paying for your own shipping costs for returning your item unless the product is defective or the return is a result of our error. Shipping costs are non-refundable.
### **Refunds**
- **Refund Process:**
Once your return is received and inspected, we will notify you via email. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
- **Refund Time:**
After processing, please allow [X days] for the refund to reflect in your account. Processing times may vary depending on your bank or credit card company.
- **Partial Refunds:**
In certain situations, only partial refunds are granted, such as:
- Items with obvious signs of use.
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
### **Exchanges**
- **Exchanges Policy:**
If you need to exchange an item, please return the original item first. Once the return is processed, you can place a new order for the desired product.
### **Contact Us**
If you have any questions or concerns about our return and refund policy, please contact us at [Your Contact Information].
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This template can be customized to fit your specific business needs, such as adjusting the return period, eligibility criteria, and other details. Ensure that your policy is clearly communicated to avoid any confusion for your customers.